Frequently Asked Questions

What are the care requirements for Caridina shrimp?

Caridina shrimp thrive in soft, acidic, and stable water conditions. They are best suited for well-established shrimp tanks with careful parameter control.

Recommended Parameters

  • Tank Size: 5+ gallons

  • Temperature: 68–74°F

  • pH: 5.5–6.5

  • GH: 4–6

  • KH: 0–1

  • TDS: 90–140

We recommend using RO/DI water remineralized for Caridina shrimp, an active buffering substrate, gentle filtration, and biofilm-rich environments. Stability is key.

What are the care requirements for Neocaridina shrimp?

Neocaridina shrimp are hardy, adaptable, and ideal for beginners and experienced keepers alike.

Recommended Parameters

  • Tank Size: 5+ gallons

  • Temperature: 68–78°F

  • pH: 6.5–8.0

  • GH: 6–8

  • KH: 2–6

  • TDS: 180–250

They do well in inert substrates, planted tanks, and stable community aquariums. Regular maintenance and light feeding help ensure long-term success.

When do you ship live shrimp?

We only ship Monday through Wednesday to reduce the risk of weekend delays and ensure the safe arrival of our animals.

Our processing time is 1–7 business days, as we only ship live orders Monday through Wednesday. This allows us to properly prepare, pack, and ship each order with care.

What is your cancellation policy?

All canceled orders are subject to:

  • A 10% cancellation fee due to labor and materials used to prepare the order

Do you offer a Live Arrival Guarantee?

Absolutely. We stand behind our shrimp with a Live Arrival Guarantee.

If any shrimp arrive Dead on Arrival (DOA):

  • Take clear photos of the unopened bags

  • Email them to customerservice@simplyshrimply.com

  • Submit claims within 6 hours of delivery

Once approved, you may choose:

  • A refund, or

  • A gift card for the cost of the animal(s)

If you’d like replacements, we’ll send an invoice for shipping costs only.

Please note:
Claims will be void if packages are left outside for extended periods or exposed to extreme temperatures after delivery.

What happens during extreme weather?

If temperatures hit unsafe levels, we’ll hold your order until conditions are safe to ship. Shrimp health always comes first.

We include heat packs or cold packs at no additional cost when needed.
If you’d rather avoid weather holds, we recommend selecting UPS Next Day Air Saver at checkout.

Need to upgrade shipping after placing your order?
Email customerservice@simplyshrimply.com with your order number, and we’ll take care of the rest.

Have Questions?